5

Great customer service

5

Best family I have ever worked for. Personal, caring, practical, patient, fair and courteous. They have given me the opportunity to succeed, have challenged me to be an ever better technician and worked with me when I presented questions. I can happily work knowing Steve wants the absolute best for the customer and isn't out to 'just make a buck' and he is fair & honest to a fault. Having previously been at 5 other jobs spread across Alaska over 9 years, I can fully recommend Metropolitan Garage to friends, family and my mother. This is the best shop in Fairbanks in my opinion. Word of caution: If you try them out you may never go anywhere else. They are that awesome.

5

Metro is my new go to shop in Fairbanks. They did amazing work on my 4runner and I got my vehicle back the same day! If it wasn't for metro I'd be out of a vehicle until after the holidays. Very very honest group of people with great prices.

Robby, Thank so much for the feedback! We enjoyed working for you. Happy Holidays!

- Metropolitan Garage
5

What a breath of fresh air! After getting the run around at another garage and nothing was fixed, I cannot say enough good things about Metropolitan Garage! They were prompt, fixed the problem (on the first trip), and were very professional. The ladies at the front desk were friendly and such a pleasure to work with. I will never take my vehicle to anyone else!

Dawn, thank you so much for taking the time to share your experience! Making people happy is the most rewarding thing about our job and it seems we succeeded with you! Thanks for the work and we look forward to seeing you again!

- Metropolitan Garage
5

Sometimes it's scary owning a vehicle that is almost as old as I am. When my 95 4Runner began having a rough idle and startup issues I was sent towards Metro to get the truck looked at. I was assured they would diagnose the issues, offer quick service, and do it with a fair price. I didn't think they could do even better than my assurances. My vehicle issues were meticulously diagnosed (I received an extensive vehicle review after pick up) and the service was very prompt as I... received a phone call mid-day to talk about choices and offered price points for each. Upon deciding which route to take, my vehicle was ready for pickup early the following morning. The price was beyond reasonable and with how great my vehicle is running now I would have paid double. Thank you Metro for allowing me to own an older vehicle and not worry about reliability. You guys rock.

5

The service is always terrific and prompt. They always give detailed easy to understand updates. Very friendly staff. Car is always fixed and in good order each time it gets a tune up or job done. I am very pleased to have these guys in town!

William, thank you so much for coming to the Shop! And thank you for the feedback! It is much appreciated.

- Metropolitan Garage
5

Fast, friendly and honest.

5

I really appreciated Metropolitan Garage's employees' service today. They diagnosed my 2003 Subaru's issue in a matter of minutes & provided information if the issue were to arise again. The office's interior was clean & bright. The business was a very pleasant place. I'd even enjoy working there myself! I liked the environment, the ambiance, & the folks working there.

5

I have used them for several years. They have always been friendly and very professional, courteous and the car runs great! I am thinking of buying a different car and have limited my possible purchases to subaru, toyota and honda, because I want Metro to work on it. They keep very good records and tell me when things need to get replaced or when we are just "monitoring" various parts of my very old subaru legacy. One example I can remember is when my brakes were getting worn. They gave me a 5 part rating and said new brakes would be a 5, my brakes were at a 3 and they should be replaced at some other number (2?) I cannot remember. What I Do remember is that they explained it well and reminded me when it was time. The gals behind the service counter really know automobiles too and seem very happy in their work, which makes it pleasant to go in there. Also, there is a nice little area where you can wait and connect to wifi, Lately the owner has begun to tell me it is time to start thinking of getting a different car, instead of just repairing this one. Of course it might be in his best interest to keep repairing this, piece by piece, but he has MY best interest in mind. I find them to have very high ethical standards.

5

Honest and excellent quality. Very highly recommended

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